Area Manager I

About this role

Not quite right? These jobs in Mumbai match the same skills — apply to a few to improve your chances.

Assistant Manager - Revenue Accounting- Australia Shift -4.30am -1.30pm , Looking only for CA freshers (Immediate Joiners and valid Passport mandatory)- Job location Mumbai -Thane (Hiranandani Estate)

WNS Global Services

In OfficeMumbai

Apply

F&A Operations Leadership- All towers (RTR, PTP, OTC) (India)

WNS Global Services

In OfficeMumbai

Apply

Operations Coordinator, Insights

Guidepoint

HybridMumbai

Apply

Manager - Research

Sutherland

In OfficeMumbai

Apply

Skills you'll use

What you'll do

• You will lead a team of fleet managers to optimize the efficiency of operations and achieve the performance target for these areas. You will assist the management in implementing new strategic initiatives as well as contribute ideas for effectively scaling up the operations in these areas
• You will liaise between the implementation team and the operations strategy team to ensure that all the areas under your focus on order fulfilment, logistics and customer experience. - You will be responsible for leading and managing a huge team, their performance, expectations and goals
• Perform cost analysis and reporting as well as manage schedules, quality initiatives, and process change initiatives. Design and manage the execution of the employee retention plan; Responsible for deciding on the staffing and training requirements for all the areas under your purview
• Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
• Ensure the fleet of delivery executives across areas are disciplined and resolve disputes/strikes that may arise in these areas, warranting an efficient and healthy work environment.
• Support the area managers in the design and rollout of a pay-out structure that motivates and rewards the desired behaviors and performance of delivery executives
• Ensure a flawless delivery service for the customers in your areas with a special focus on real-time service levels and schedule adherence.
• Meet or exceed the customer satisfaction rating target of the delivery fleet in all the areas under your purview

Who can apply

• Provide individual coaching feedback sessions, and have weekly one-on-ones with the area managers that focus on improving customer satisfaction
• Schedule frequent hub visits to ensure compliance in hub operations in all areas; Serve as a leader and point of contact as well as to address issues that are supervisor related or complex in nature
• Ensure that there are fewer delivery executive-driven cancellations in your area. Strive for 100% compliance among delivery executives across areas on matters like wearing Swiggy T-shirts, bags and ID cards while on delivery
• Postgraduate with 4-6 years' experience.
• Prior experience in process design and operations implementation (preferably in logistics/supply chain management)
• Strong operational, analytical and numerical skills; Ability to use data effectively for devising operations strategy
• Strong time management skills and the ability to prioritize in order to meet daily, weekly, and long-term requirements and goals
• Must have the ability to multi-task, manage multiple hubs and establish priorities

About SWIGGY

Searching for “SWIGGY jobs” or “jobs at SWIGGY”? You’re in the right place.