Benefits Operations Associate, EDI

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Skills you'll use

What you'll do

• Own end-to-end setup of new EDI/API implementations (834, JSON, and carriers’ proprietary files) and post-production support for our growing client base, including carrier requirements gathering, file mapping, testing, error report handling, and discrepancy resolution
• Act as the primary point of contact with insurance carriers, customers, and brokers to resolve issues related to EDI/API transactions
• Identify process gaps and areas where improvements can be made
• Own productivity metrics and ensure adherence to SLAs
• Support EDI/API connections post production
• 2 - 4 years of experience in EDI file transmissions (834 files or proprietary files) and enrollment/member eligibility management.
• Strong communication skills (written and verbal).
• Strong project management and organizational skills.

Who can apply

• Excellent client service skills.
• Good attention to detail with strong analytical and problem-solving skills.
• Ability to handle multiple tasks and prioritize.
• Knowledge with API is a plus.
• Knowledge of HIPAA regulations as they relate to benefits enrollment data and PHI handling.
• Basic knowledge of XML or flat-file data formats used alongside 834 EDI.

About Rippling

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