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Rentokil Initial

Customer Experience Executive - Gurgaon

Job · Full-timeIn OfficeGurugramEntry level / 0-2 years1 opening

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About this role

Rentokil Initial is hiring for Customer Experience Executive - Gurgaon in Gurugram. This opening was published by Rentokil Initial on their official workable-search careers board on 4 July 2026 and was verified as still open on 21 August 2026. About the role About Rentokil PCI Rentokil PCI is…

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Skills you'll use

Communication

What you'll do

The Executive - Customer Experience is responsible for resolving issues, keeping customers updated, analysing trends, supporting clients, managing service schedules, maintaining records, and tracking performance metrics.
The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.
To collaborate with departments to address issues, ensure resolutions are effectively implemented, and provide complaint data reports as required.
Keeps customers informed about the progress of their complaints and provides timely answers and solutions.
Analyzes complaint trends to identify areas for improvement.
Provide ongoing support to clients.
Track and monitor client engagement while offering updates and actionable recommendations.
Addresses and resolves client inquiries, concerns, and feedback.

Who can apply

Tracks service plans and delivery schedules for top clients. Shares weekly, fortnightly, and monthly updates with clients to ensure transparency and alignment.
Maintains accurate and up-to-date client records, demonstrates a strong understanding of industry best practices for service delivery schedules, and efficiently manages operations to adapt to evolving requirements and customer needs by reorganizing processes as necessary.
Tracks key performance metrics to measure success.
Customer Issue Resolution
Operational Efficiency
Client Engagement & Support
Service Coordination & Delivery
Effective communication skills

About Rentokil Initial

About Rentokil Initial Rentokil Initial provides services that protect people and enhance lives. We protect people from the dangers of pest-borne disease and the risks of poor hygiene. We enhance lives with services that protect the health and wellbeing of people, and the reputation of our…

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