Senior Analyst — Supplier Enablement (SAP Ariba Network)

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Skills you'll use

What you'll do

• Supplier Support & Communication:
• Operate the centralised GSC India supplier communication inbox — triaging, prioritising and resolving supplier queries relating to POs, invoices, payments and Ariba Network portal access
• Coordinate with local country contacts for language-specific supplier queries (European languages)
• Maintain standard supplier response templates and contribute to the shared GSC knowledge base
• Supplier Onboarding & Enablement:
• Invite and onboard suppliers to Ariba Network in alignment with country Procurement teams and category managers
• Support suppliers through the full Ariba Network registration and configuration process
• Track and report on supplier onboarding progress and electronic transaction adoption rates on a weekly basis
• Drive adoption of electronic transactions (PO, invoice, order confirmation) through proactive outreach and guidance
• Portal Management:

Who can apply

• Solid understanding of Ariba Network (AN) — supplier registration, PO/invoice processes, order confirmation and portal navigation
• Familiarity with purchase order and invoice workflows in a procurement or finance shared services context
• Strong communication skills in English — professional, clear and supplier-friendly in both written and verbal interactions
• High attention to detail — able to identify transaction anomalies quickly and follow through to resolution without losing track of open items
• Organised and disciplined in tracking: comfortable managing a shared inbox, a monitoring log and an onboarding tracker simultaneously
• Proactive and self-directed — follows up on open issues without being prompted and escalates at the right moment
• Collaborative — works effectively with country Procurement leads and internal AP teams across European time zones
• Analytical mindset — comfortable reading transaction dashboards and exception reports to spot patterns
• Interest in or awareness of European business culture is beneficial given the multi-country supplier base

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