Manager, Workforce Planning

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Skills you'll use

What you'll do

• As a Manager, Workforce Planning, you will lead a team of Workforce Planners, Schedulers, and Real Time Analysts (typically 5-7 direct reports), owning workforce planning and performance across an integrated scope that spans in-house and outsourced/vendor sites. You'll set direction for your team, own KPI performance, and partner cross-functionally to keep staffing supply aligned with business priorities.
• This role flexes across two tracks depending on team needs and where your strengths lie: an Audience-facing track, where you act as the primary bridge between a specific line of business and the Workforce Management function, translating business goals into capacity plans and performance reporting; and a Technical track, where you directly supervise the team of planners who build the forecasts and schedules for all in-house and outsourced sites, focusing on the technical accuracy of capacity models and the tools behind them. Both tracks require a leader who can navigate ambiguity, identify root causes through data, and manage up and across with clarity and confidence.
• You're excited about this opportunity because you will…
• Manage and develop a team of Workforce Planners, Schedulers, and Real Time Analysts (typically 5-7 direct reports), setting clear priorities and holding the team accountable to results
• Own capacity plans and scheduling coverage across an integrated scope spanning in-house and outsourced/vendor sites
• Own KPI performance — service level, occupancy, over/under staffing, and quality — and lead root-cause analysis and recovery planning when performance slips
• Anticipate staffing risks and deviations before they affect service, and put proactive mitigation plans in place
• Lead goal-setting for your area and track progress, translating results into clear updates for leadership
• Partner cross-functionally to align staffing supply with evolving business priorities, and drive process and efficiency improvements
• Communicate performance, blockers, and root causes clearly to leadership while maintaining strong cross-functional relationships

Who can apply

• You have 5-7 years of experience in workforce management, capacity planning, or operations, including experience leading or directly managing a team
• You're fluent in workforce management fundamentals: capacity planning, forecasting, scheduling, shrinkage, and occupancy
• You bring strong analytical rigor and are comfortable with data tools such as SQL, Excel, and Tableau
• You have a track record of driving measurable performance improvements across cross-functional teams
• You're a confident, clear communicator, able to influence and align stakeholders across functions and levels
• You thrive in fast-paced, ambiguous environments and enjoy solving complex problems
• You're a people leader at heart — skilled at coaching and developing others while staying close to the work
• You have a Bachelor's degree or equivalent practical experience
• You have experience managing outsourced/vendor relationships, including staffing commitments and service level accountability
• You're a skilled business partner, comfortable owning KPI outcomes and communicating trade-offs to stakeholders outside of WFM

About DoorDash India

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