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Copado

Senior DevOps Support Engineer

Job · Full-timeIn OfficeBengaluruEntry level / 0-2 years1 opening

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About this role

Copado is hiring for Senior DevOps Support Engineer in Bengaluru. This opening was published by Copado on their official rippling careers board on 21 July 2026 and was verified as still open on 17 September 2026. About the role About the Role The Copado Support team is responsible for…

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Skills you'll use

SQLGitProblem SolvingSalesforceCustomer Support

What you'll do

Tiered Case Queue & Swarming Leadership: Handle Signature, Success+, and Partner queues, leading swarming sessions with DevOps Support Engineers to provide consultancy on aged or blocked cases
Technical Troubleshooting & Case Escalation: Diagnose complex platform issues, suggest workarounds, review technical case accuracy, and assess developer-bound investigations and known issue lifecycles
Customer Experience & Advocacy: Advocate for customer needs and manage high-touch expectations to maintain top-tier customer satisfaction across premium accounts
Team Enablement & Technical Mastery: Develop deep expertise across assigned product areas, regularly conducting technical enablement sessions for support engineers while completing assigned projects
What We're Looking For
Core Ecosystem & Support Experience: 3-5 years of experience in Salesforce, 3-5 years in Copado, and 1-3 years in Customer Support or DevOps
DevOps & Technical Foundations: Hands-on experience with SaaS environments, Git repositories, branching strategies, version control, and development tools (APIs, CLI, SQL, XML, error logs)
Problem Solving & Team Enablement: Strong analytical and troubleshooting skills with a track record of mentoring junior engineers, managing complex escalations, and driving resolution accuracy
Required Certifications: Copado Admin and Developer Certifications

About Copado

About Pythian • Unlock powerful automation and reporting with the AI-powered platform built for Recruiting, HR, and hiring managers. Streamline every step of hiring with AI-powered tools Identify promising candidates, schedules interviews, and collect high-quality feedback faster, with a set of…

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