DevOps Support Engineer

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Skills you'll use

What you'll do

• Case Management & Technical Troubleshooting: Manage support queues within customer SLAs to diagnose technical problems, suggest workarounds, and troubleshoot complex issues across the Copado platform
• Customer Experience & Advocacy: Advocate for customer needs, manage expectations to drive high CSAT, and identify potential product/service upsell opportunities
• Knowledge Sharing & Accuracy: Create knowledge base materials for operational efficiency, review case accuracy, and document/escalate complex issues according to procedures
• Technical Growth & Training: Develop deep technical expertise in assigned product areas while assisting with the design and delivery of team product and technical training
• What We're Looking For
• Core Ecosystem Experience: 2-3 years of experience in Salesforce and DevOps methodologies, 1-3 years in Customer Support/DevOps, and 1-3 years of hands-on Copado experience
• Technical & DevOps Foundations: Solid understanding of SaaS environments, branching strategies, hosted version control, and development tools (XML, APIs, CLI, SQL, error logs)
• Communication & Global Shift Flexibility: Excellent written/verbal English communication with full willingness to work adaptable hours and global shifts to support SLAs
• Problem-Solving & Issue Escalation: Demonstrated analytical and troubleshooting expertise with the ability to effectively prioritize and escalate customer issues
• Preferred Certifications & Skills: Copado Admin and Developer Certifications, familiarity with programming languages (Node.js, React, Java, or Python), and experience working with global, remote teams

Who can apply

• Preferred Certifications & Skills: Copado Admin and Developer Certifications, familiarity with programming languages (Node.js, React, Java, or Python), and experience working with global, remote teams

About Copado

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