Module Lead (Dotnet Application Support)

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Skills you'll use

What you'll do

• Solve complex/medium complexity business problems using technical knowledge in the DevOps environment.
• Work and support Change & Release Management to enhance applications in enterprise systems.
• Implement processes to maintain applications systems in production environment with controlled evaluation of any downtime.
• Guide to manage timely resolution or escalation of incidents within the environment. Understand the global and local impact across teams to manage application interdependencies.
• Must be able to communicate the impact and solutions of application/system problems in business language.
• Provide and coordinate required maintenance and optimization solutions ensuring business application integrity.
• Complete DevOps activities on time and within Standard Level Agreements.
• Help and maintain the supported applications health in different environments.

Who can apply

• Help to progress change management by deploying the latest application versions in all supported environments.
• Get the new updates QA tested before deploying, to ensure that the users get bug free application update.
• Keep the lights on by liaising with onshore stakeholders and application vendors in different parts of the world.
• Third Level troubleshooting support for internal and external web applications.
• Work closely with other IT teams such as Vendor, Development, Network, Security, Desktop, Exchange and Systems to investigate for the root cause analysis.
• Support User Requests via I.T Ticketing Tracking system – ServiceNow, Remedy.
• Substantial technology experience of more than 5 years in owning support of complex applications in Web, Windows or Cloud environment.
• Should be comfortable in various SQL Server versions with at least 2016 and above.

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