Product Support Specialist, Education Team (Full time, 1-year contract)

About this role

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Product Support Specialist, Education Team (Full time, 1-year contract)

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Skills you'll use

What you'll do

• Guiding school systems and Education Depts through SSO setup, domain verification, and account provisioning, so teachers and students can get into Canva Education quickly and securely.
• Supporting integration with Google Workspace and Microsoft (Entra ID / Microsoft 365) backends, and troubleshooting authentication, provisioning, and directory-sync issues end to end.
• Acting as the technical point of contact for State partnership rollouts that run across different authentication pathways, making sure each one lands cleanly.
• Diagnosing and resolving onboarding blockers alongside school IT admins, DIETs, and district teams, and escalating product issues to internal Canva teams (Partnerships, Product, Engineering) when needed.
• Creating clear, localized setup guides and self-serve resources so schools can onboard with less hand-holding over time.
• Tracking common support issues and integration patterns, and feeding them back internally to reduce friction at scale.
• Supporting training and enablement for administrators and master trainers on account setup, access management, and everyday troubleshooting.
• You've supported SSO, SAML/OAuth, or identity and access setups before, and you can explain how they work to non-technical people without losing them.

Who can apply

• You know your way around Google Workspace and Microsoft 365 / Entra ID administration, including domain verification, provisioning, and directory sync.
• You've spent at least 3 years in technical support, implementation, or solutions roles — ideally supporting schools, government systems, or large organizations.
• You stay calm and methodical when an integration breaks, and you're happy owning a problem until it's genuinely fixed.
• You communicate clearly in English and Hindi, both in writing and on calls.
• You're comfortable juggling multiple school systems, timelines, and stakeholders at once, and you flag risks early with a plan to fix them.

About Canva

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