Product Support Specialist, Education Team (Full time, 1-year contract)

About this role

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What you'll do

• What you'll be working on
• As Canva Education continues to grow, change is part of how we move forward. That means the services you'll provide may evolve, and we'd discuss that with you from time to time.
• Right now, most schools and school systems find the technical side of getting started harder than it should be — Single Sign-On, domain verification, and connecting their Google or Microsoft backends can take far longer than anyone would like, and State partnerships often run across several different authentication pathways at once. You'll be the person who makes all of that smooth.

Who can apply

• You're probably a match if
• You've supported SSO, SAML/OAuth, or identity and access setups before, and you can explain how they work to non-technical people without losing them.
• You know your way around Google Workspace and Microsoft 365 / Entra ID administration, including domain verification, provisioning, and directory sync.
• You've spent at least 3 years in technical support, implementation, or solutions roles — ideally supporting schools, government systems, or large organizations.
• You stay calm and methodical when an integration breaks, and you're happy owning a problem until it's genuinely fixed.
• You communicate clearly in English and Hindi, both in writing and on calls.
• You're comfortable juggling multiple school systems, timelines, and stakeholders at once, and you flag risks early with a plan to fix them.
• Additional Information
• Other stuff to know
• We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture. When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.

About Canva

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