Team Lead, Team Lead - AMZL

About this role

Not quite right? These jobs in Patna match the same skills — apply to a few to improve your chances.

Std- Customer Support Manager

Tata Motors

In OfficePatna

Apply

Sr. Relationship Manager - Wealth - Sales - Patna - Parth Ashtha - MM

Tata Capital

In OfficePatna

Apply

Territory Business Manager | NovaNxt | Patna

Abbott

In OfficePatna

Apply

Team Sales Manager - Tractor and Crop Finance-AGRI-FIN-TRACTOR LOANS AND RETAIL(TFE)-Marketing Branches Operations

Kotak Mahindra Bank

In OfficePatna

Apply

Skills you'll use

What you'll do

• · Training: Deliver training & coaching of Amazon processes, products, operating model and SOP to Associates.
• · Work on the ground to enable network with new product launches and partner with the operations and other teams.
• · Reporting: Maintaining & publishing routine reporting on the current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• · Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• · Set proper expectations, provide clear status communications, and manage relationships with the associates.
• · Work with process associates & station team to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency.
• · Handling day to day operational escalations and be available to round the clock to manage the issues.
• · Internal/External Stake holder management.
• · Support station operations and/or customer deliveries.
• Essential Skills

Who can apply

• Strong leadership capabilities and people management skills
• Ability to navigate ambiguity and drive clarity for the team in evolving situations.
• Ability to work in a customer-obsessed, fast-paced environment that fosters high ownership and quick decision-making
• Good communication skills. Ability to communicate and explain to individuals & the team, what needs to be achieved for the Delivery Center /Amazon to achieve its objectives. Listening skills: Gains input and commitment from all involved in delivering their specific part.
• Strong Bias for great customer service: Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs/expects.
• High Ownership: Follows through to ensure the delivery of changes/solutions/services that fulfill the Customer’s needs.
• Analytical Skills: Effectively analyze and interpret information, identifying & validating the key facts, including reviewing alternatives to determine advantages and associated risks.

About Amazon

Searching for “Amazon jobs” or “jobs at Amazon”? You’re in the right place.