CRM - EDSP

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Skills you'll use

What you'll do

• Account Management: Managing and driving the growth of the Channel partners business with Amazon. Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon.
• Training: Deliver training & coaching of Amazon processes, products, operating model and SOPs.
• Work on the ground to enable network with new product launches and partner with the operations and other teams.
• Reporting: Maintaining & publishing routine reporting on the stores current performance & business with Amazon. Publish recommendations and action plans based on data. Reporting the overall Network Health in the assigned territory.
• Team Management: Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring. Driving team of associates for managing their targets.
• Set proper expectations, provide clear status communications, and manage relationships with the acquired/assigned stores for a mutual growth.
• Enhance Engagement with accounts to improve business and increase retention.
• Drive stores against goals (Volume, FTR and other key metrics).
• Handling day to day operational escalations and be available to round the clock to manage the issues.
• Internal/External Stake holder management.

Who can apply

• - 2+ years of employee and performance management experience
• - Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience

About Amazon

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