Operations Associate

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Skills you'll use

What you'll do

• The Center of Excellence part of our Global Business Services divisions supports our worldwide sourcing and procurement activities. The activities managed within the CoE are procurement operations, contract management, global travel function, tooling support & administration and customer & buying experience services.
• We are looking for someone to contribute towards our Global Travel function. The ideal candidate for this role has a proven track record for creating fantastic customer experiences. Someone who knows what world-class customer service looks like and highly motivated to provide timely customer service.

Who can apply

• Customer escalations and complaints
• Build meaningful and trustful customer relationships thanks to your proactive and results-driven approach
• Identifying training needs and help build and deliver on training content
• Be compliant on audit and compliance.
• Grow as an SME across all tools within global travel

About Wolters Kluwer

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