Junior Critical Harms Investigations & Incident Management Specialist

About this role

Not quite right? These jobs in Gurugram match the same skills — apply to a few to improve your chances.

Senior iOS Developer

RupeeRedee

In OfficeGurugram

Apply

Senior Associate - IT Support

RupeeRedee

In OfficeGurugram

Apply

AM-HR & Admin

RupeeRedee

In OfficeGurugram

Apply

Business Development Executive

StoreHippo

In OfficeGurugram

Apply

Skills you'll use

What you'll do

• Incident Investigation and Triage
• Support, then lead, rapid investigations into critical and complex incidents, including but not limited to threats against child safety, violent extremism, and other high-severity harms.
• Utilize internal tools, data analysis, and open-source intelligence (OSINT) techniques to gather evidence, establish facts, and determine the root cause of incidents.
• Act as the primary point of contact for relevant parties across the company, to include company leadership.
• Ensure all investigations are documented thoroughly, accurately, and completed in a timely manner.
• Emergency Response and Coordination
• Operate within a 24/7 on-call rotation to respond immediately to high-risk and/or time-sensitive incidents that pose significant risk to users, the platform, or the company.
• Lead incident response by coordinating cross-functional stakeholders to ensure a unified and effective investigation and response.
• Draft and deliver real-time, high-stakes communications to leadership regarding incident status, impact assessment, and mitigation efforts.
• Develop, test, and maintain robust incident response playbooks and protocols for various critical harms scenarios.

Who can apply

• Support detailed post-mortem reviews (Root Cause Analysis) of investigations to identify areas for improvement in process, policy, or technology.
• A minimum of 3 years of relevant experience in investigations, incident management, and/or policy enforcement on a social platform.
• Experience managing high-pressure, sensitive, and complex investigations with moderate to high levels of supervision.
• Excellent written and verbal communication skills, with the ability to articulate complex technical and sensitive issues clearly to executive audiences and non-technical partners.
• Demonstrated ability to use data analysis, internal dashboards, and investigation tools to support fact-finding.
• Familiarity with online safety issues to include exposure to high-severity risk content is preferred.
• Strong project management skills, strong prioritization acumen, and the ability to build processes from the ground up.
• Bachelor’s degree

About Roblox

Searching for “Roblox jobs” or “jobs at Roblox”? You’re in the right place.