RailTel Corporation

Customer Support Executive

Job · Full-timeHybridNew Delhi, DelhiEntry Level (0–2 years)1 openingImmediate / Rolling

About this role

RailTel Corporation is hiring a Customer Support Executive in Delhi (Delhi / New Delhi). This is a full-time, entry-level opportunity for freshers and early-career professionals who want to grow while resolving customer queries and ensuring satisfaction. You will join an experienced team, own real…

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Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

3 rounds — typical selection flow for this role:

1Application & resume screening — your profile, skills and academics are reviewed by RailTel Corporation's team.
2Technical / aptitude round — role-relevant questions for the Customer Support Executive role, possibly with a short task or case.
3Hiring manager / HR discussion — your problem-solving approach, communication, availability and fit.

About RailTel Corporation

About RailTel Corporation RailTel Corporation of India Limited is a Miniratna telecom infrastructure PSU under the Ministry of Railways, operating one of India's largest neutral optic fibre networks. It is headquartered in Gurugram, Haryana. RailTel Corporation hires interns in Gurugram and…

Visit RailTel Corporation’s official website ↗

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