Power Finance Corporation (PFC)

Customer Support Executive

Job · Full-timeIn OfficeNew DelhiEntry Level (0–2 years)1 openingImmediate / Rolling

About this role

Power Finance Corporation (PFC) has an exciting full-time opening for a Customer Support Executive in Delhi, ideal for recent graduates and early-career professionals. In this role you will focus on resolving customer queries and ensuring satisfaction, collaborate across teams, and develop the…

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Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

4 rounds — typical selection flow for this role:

1Online application & resume shortlisting by Power Finance Corporation (PFC).
2Aptitude / assessment relevant to the Customer Support Executive role.
3Technical interview — role-specific questions and a case or task.
4HR / managerial round — expectations, communication, availability and offer.

About Power Finance Corporation (PFC)

About Power Finance Corporation (PFC) Power Finance Corporation (PFC) is a Maharatna NBFC and the principal financial institution for India's power sector, providing project finance across generation, transmission and distribution. It is headquartered in New Delhi. Power Finance Corporation (PFC)…

Visit Power Finance Corporation (PFC)’s official website ↗

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