Product Operations

About this role

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Skills you'll use

What you'll do

• Product craft and standards enablement. Help raise the bar on how PMs work: discovery, hypothesis formation, written craft, trade-off thinking. Enhance the tooling that makes craft scalable, including PRD templates, mini-briefs, the AI-driven PRD review pipeline, and the playbooks underneath.
• Launch operations and Cross functional partnership. Support Product Managers through Go-Live. Own the cross-functional interface to GTM, Customer Success, and Operations on the launch motion: pre-launch readiness, the post-launch Customer.io operational stack, lifecycle and adoption campaigns, launch retros. PMs own their launches; you make the launch motion smoother and more repeatable, and you close the loop on whether what shipped actually got adopted.
• Insights and data evangelism. Help the product team listen better. Pull qualitative signal from the CS product channel, support tickets, client calls, and JTBD research into a usable layer for PMs. Connect that signal to competitive and regulatory intelligence in collaboration with the Founders Office. Champion Heap as the product analytics platform: instrumentation, dashboards, Product Health Metrics like adoption, engagement, and time-to-value. You are the layer between raw signal and PRD-ready evidence.
• AI workflows and product team leverage. Hands-on with the AI tooling stack: Claude, Cursor, agent workflows, MCP-connected pipelines. Identify where automation and agents can change how product work gets done at OpenFX: PRD drafting and review, research synthesis, sprint reporting, roadmap intelligence, competitive aggregation, insight pipelines. Build for your own work first. Then teach every PM around you and bring the team up. Partner with the CTO's office on the internal OS we are building. This is the most material lane for compounding leverage and the one we expect the strongest candidates to be most excited about.
• 8+ years in Product Operations, Strategy and Operations, or a hybrid senior PM role at a scaled fintech or B2B SaaS. You have helped a product organization raise its standards bar before.

About OpenFX

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