Analyst - Technical diagnosis and troubleshooting

About this role

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Skills you'll use

What you'll do

• 1. Monitor And Troubleshoot Voice Communication Systems Using Technical Diagnosis And Troubleshooting Skills To Identify And Resolve Issues Promptly.
• Tools experienceRequired(Good to have) : Service Now , IAM, CyberARK, Sail Point,LogicGate
• Transport Facilities are available : one side 35 KM both side 70KM from work location.
• Skill Requirements
• Provide Operational support to Google’s new access provisioning requirements
• Provide Consultation support to various product areas (domains/verticals)
• Able to independently work to troubleshoot access issues for end users
• Able to independently communicate with Security, Support, and Application development teams
• Understand group-based access control listing
• Make recommendations and implement process improvements to reduce system defects

Who can apply

• Provide Operational support to Google’s new access provisioning requirements
• Provide Consultation support to various product areas (domains/verticals)
• Able to independently work to troubleshoot access issues for end users
• Able to independently communicate with Security, Support, and Application development teams
• Understand group-based access control listing
• Make recommendations and implement process improvements to reduce system defects
• Presentation skills to share findings with the team and deploy training to implement approved changes
• Conduct comprehensive IT audits of vendor operations within Google's infrastructure, ensuring compliance with internal policies, industry best practices, and regulatory requirements.
• Identify, assess, and report on IT risks associated with vendor access and operations within Google's environment.
• Develop and execute audit plans and programs tailored to specific vendor engagements and infrastructure components.

About HCLTech

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