Security Operations Manager, GSOC, Worldwide Operations Security (WWOS)

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Skills you'll use

What you'll do

• Lead 24/7 GSOC shift operations, ensuring timely triage, escalation, and resolution of incidents impacting life safety, operational continuity, and Amazon’s brand.
• Provide timely notifications, situation reports, and executive briefings to global stakeholders
• Ensure shift operational excellence by maintaining ownership of performance, achieving established Service Level Agreements (SLAs), and driving consistent execution of policies and procedures
• Partner with Security, Operations, HR, Workplace Health & Safety (WHS), Legal, Communications and other internal stakeholders to coordinate effective incident response and business continuity support.
• Lead, coach, and develop a high-performing team of Operations Security Specialists by setting clear expectations, providing regular coaching and feedback, and fostering a culture of accountability, operational excellence, and continuous learning.
• Monitor incident trends, operational metrics, and emerging risks to identify opportunities for process improvements, strengthen response capabilities, and reduce recurring issues.
• Lead post-incident reviews and drive corrective actions that improve operational resilience, standardize best practices, and enhance the effectiveness of global incident management.
• Partner with cross-functional and global teams to develop, implement, and continuously improve processes, tools, and operational standards that support scalable, efficient GSOC operations.
• Maintain the highest standards of professionalism, sound judgment, confidentiality, and customer obsession while protecting Amazon’s associates, operations, and brand.
• A day in the life

Who can apply

• - Bachelor's degree or equivalent
• - 6+ years of compliance, audit or risk management experience
• - 3+ years of people management experience
• - Experience that includes strong analytical skills, attention to detail, and effective communication abilities
• - Knowledge of Microsoft Office Suite (Excel, Word, SharePoint, and PowerPoint)
• - Experience in critical incident management, emergency response and business continuity within operations or logistics environments
• - Ability to use multiple software applications simultaneously while managing critical incidents
• - Ability to work rotational shifts, including nights, weekends, and holidays.

About Amazon

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