Associate- Consumer Services

About this role

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Skills you'll use

What you'll do

• Receive, review, and investigate customer grievances received through various channels such as email, call center, social media, regulatory bodies, and customer portals.
• Ensure timely acknowledgment, tracking, and closure of complaints as per defined TATs.
• Maintain accurate records of customer interactions and resolutions in CRM systems.
• Escalate critical or sensitive complaints to relevant stakeholders and management.
• Investigation & Resolution
• Conduct thorough analysis of customer complaints and gather facts from internal systems and teams.
• Coordinate with operations, billing, technology, sales, and other departments to identify root causes.
• Provide appropriate, customer-centric resolutions while adhering to company policies and regulatory requirements.
• Draft clear and professional responses for customers and regulatory authorities.
• Regulatory & Compliance Support

Who can apply

• Our uniqueness is that we celebrate yours. Experian's people first, inclusive and purpose driven culture is multi award-winning; World's Best Workplaces™ 2025 (Fortune Global Top 25), Great Place To Work™ in 26 countries to name a few. Check out Experian Life on social or explore our Careers Site to understand why. Experian is also proud to be an Equal Opportunity and Affirmative Action employer. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
• Experian Careers - Creating a better tomorrow together
• Find out what its like to work for Experian by clicking here

About Experian

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