area collections manager, pune (recoveries)

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Who can apply

• strong understanding of the relevant region/state profile of customers across local districts, including good and challenging pin codes from a risk perspective.
• knowledge of local agencies and demonstrated ability to drive and manage collection agencies.
• proficient in the local language.
• knowledge of the code of conduct for collections and ability to explain its importance.
• strong understanding of the collections business.
• familiar with key collections metrics such as resolution rates, flow rates, bounce rates, ROR for recoveries, and NC/skip ratio, with an understanding of how these metrics impact collection outcomes.

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