Area Collection Manager - Manager - Lending Collections (Frontend)

About this role

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Skills you'll use

What you'll do

• 1. Bucket & Portfolio Management
• ● Manage collections across delinquency buckets (0–30, 31–60, and higher DPD segments)
• ● Improve resolution rates in both early and late buckets
• ● Focus on non-starter and delinquent accounts to prevent roll-forward
• ● Drive collection efficiency and overall portfolio health
• ● Monitor daily performance and ensure adherence to CAPE norms
• 2. Tele-Collections Management
• ● Handle soft delinquency buckets (0–30 & 31–60 DPD) through tele-calling strategies
• ● Design and optimize calling patterns based on customer risk profiling
• ● Improve dialer efficiency, call connect rates, and campaign performance

Who can apply

• 7. MIS, Analytics & Reporting
• ● Track and analyze KPIs: CE%, RPC, PTP, dialer metrics, and resolution ratios
• ● Manage large portfolio data and generate actionable insights
• ● Identify gaps in collection strategies and recommend improvements
• ● Present performance reports and insights to senior management.
• 8. Key Skills & Competencies
• ● Strong expertise in collections strategy (early & late buckets)
• ● Proven leadership experience managing large teams and vendors
• ● Analytical mindset with strong MIS and reporting skills
• ● Knowledge of RBI regulations and compliance frameworks

About Paytm

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