Solutions Engineer - I

About this role

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Skills you'll use

What you'll do

• Travel to customer plants and warehouses across India and Southeast Asia to set up and run live AMR demonstrations, typically 1 to 3 demos a month
• Unpack, commission and map a MAG-series AMR on an unfamiliar floor within a single shift: network setup, mapping, waypoint and route configuration in syncOS, charging and docking checks
• Run the demo itself in front of plant managers, operations heads and safety teams, narrating what the robot is doing and answering questions on payload, navigation, safety and charging
• Diagnose and recover live on site when a floor behaves differently from the plan: reflective surfaces, poor WiFi coverage, uneven docking, changing traffic around the route
• Work to site rules at all times: PPE, permit-to-work, and safe operation around forklifts, pedestrians and live production
• Own the readiness of the demo fleet: batteries, chargers, magnetic tape, tote and trolley attachments, spares kit, and syncOS software versions matched to the demo scope
• Test every configuration end to end at the Bengaluru facility before it ships, so no robot leaves with a known open issue
• Coordinate packing, freight, customs paperwork and site access with operations for each demo, including cross-border shipments into Southeast Asia

Who can apply

• Maintain the demo asset log and calibration records, and flag units that need refurbishment before they fail in front of a customer
• Work with the sales team before each visit to understand the customer’s material flow and agree what the demo must prove: cycle time, payload, route, or integration with existing lines
• Write a short demo report within two working days covering what was shown, what the customer asked for, and what blocked or nearly blocked the run
• Log every product issue seen on site into the engineering tracker with logs, photos and reproduction steps, so recurring failures reach the product team with evidence
• Support the pre-sales team with layout inputs, video and photo capture from demos, and the occasional trade show or partner event
• 1-3 years of relevant experience in robotics, industrial automation, system integration, field applications, commissioning, or a related technical field
• Hands-on experience commissioning or deploying mobile robots, AMRs, or similar automation hardware — network setup, mapping, and route/waypoint configuration
• Comfortable troubleshooting live, in unpredictable field conditions (connectivity issues, sensor interference, site-specific quirks) without escalating every issue

About Botsync

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