Customer Experience Engineer, L1

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Skills you'll use

What you'll do

• You enjoy ambiguous technical problems and are persistent enough to find the real cause.
• You care equally about technical correctness and how the customer experiences the resolution.
• You learn fast, seek feedback, and turn new knowledge into repeatable practice.
• You solve rather than route and take pride in leaving no loose ends.
• Want to learn more about HackerRank? Check out HackerRank.com to explore our products, solutions and resources, and dive into our story and mission here .
• HackerRank is a proud equal employment opportunity and affirmative action employer. We provide equal opportunity to everyone for employment based on individual performance and qualification. We never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
• Linkedin | X | Blog | Instagram | Life@HackerRank
• Notice to prospective HackerRank job applicants:
• Our Recruiters use @hackerrank.com email addresses.
• We never ask for payment or credit check information to apply, interview, or work here.

Who can apply

• A recent graduate or early-career engineer with up to 3 years of relevant experience. Strong freshers are encouraged to apply.
• Strong programming fundamentals and comfort reading code; experience with Python, JavaScript, Java, or a similar language.
• Familiarity with REST APIs, HTTP, web applications, and how software systems communicate.
• Working knowledge of SQL and an interest in using data to investigate and validate behaviour.
• Curious and systematic: you want to understand why something failed, not just make the error disappear.
• Clear written and verbal communicator who can explain technical ideas in plain language to customers and engineers.
• Comfortable asking for review when risk or uncertainty is high, then applying the feedback quickly.
• Open to rotational shifts and occasional on-call coverage across a global customer base.
• Even better if you have
• Built a project, script, bot, or automation that solved a real problem.

About HackerRank Careers

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