VOTF Feedback and Reporting Analyst, Client Segments, Analyst, Wealth Management

About this role

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FBM & Practice Strategy Analytics & Operations, Client Segments, Analyst, Wealth Management

Morgan Stanley

In OfficeMumbai

Apply

Skills you'll use

What you'll do

• Oversee and review feedback assignment, alignment to corresponding business areas, escalation of feedback when required
• Ensure a consistent Field Experience that meets target SLA agreements, manage the business partner outreach process for unclaimed feedback cases, escalate aged feedback responses and sensitive issues.
• Ensure responses received from business partners adhere to best practice standards set forth by the program
• Develop and maintain the program’s queue list, knowledge base articles, and process and procedures documentation
• Develop and maintain open case tracking reports (cases that are unclaimed and exceed stated SLA)
• Manage the program’s mailbox and respond to inquiries
• Assist in program release management activities including quality assurance testing
• Create data analysis reporting to assist with metrics reporting, management reports, identifying trends & opportunities and support of ad-hoc requests
• Assist with the creation of power-point presentations for management and business partner meetings.
• Provide additional support for ad-hoc projects which may fall within the Field Service organization.

Who can apply

• Strong sense of ownership and accountability for work
• Experience of 6months to 2years
• Strong interpersonal skills, capability to develop and build relationships
• Strong project management and organizational skills with the ability to prioritize
• Strong attention to detail and excellent follow-up skills
• Strong proficiency with Microsoft PowerPoint and Excel
• Possess strong written and verbal communication skills
• BA or BS preferred, but not required

About Morgan Stanley

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