Associate Business Support

About this role

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Skills you'll use

What you'll do

• Triage, manage, and resolve business and system support tickets, ensuring timely resolution and clear stakeholder communication.
• Provide product and application support for financial and enterprise systems, including Kantata and related CRM tools.
• Set up, validate, and maintain project and financial configurations based on commercial and contractual documentation.
• Actively support month-end close activities , including financial checks, timesheet compliance, reconciliations, and internal system validations.
• Monitor, maintain, and improve data quality and integrity across integrated financial and business systems.
• Create, update, and maintain Knowledge Base (KB) articles to support internal documentation and enable self-service.
• Identify process gaps and drive system and process improvements to enhance support efficiency and accuracy.
• Collaborate with Finance, Commercial, Delivery, and Technology teams to ensure system changes align with business and financial workflows.
• Participate in review calls and prepare reports highlighting support performance, financial impacts, and improvement actions.
• Adapt quickly to new tools, processes, and business requirements in a fast-paced support environment.

Who can apply

• Participate in review calls and prepare reports highlighting support performance, financial impacts, and improvement actions.
• Adapt quickly to new tools, processes, and business requirements in a fast-paced support environment.
• Prior experience in International Customer Support/Service or Financial Voice Support environment 
• Strong financial support ops background , with a clear understanding of financial processes and controls.
• Hands-on experience with financial and enterprise systems such as Kantata , CRM tools
• Hands on experience on Ticketing Tool like ServiceNow etc
• Good understanding of month-end close processes , financial, commercial and compliance checks.
• Experience in product support or application support roles within enterprise environments.

About Version 1

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