Associate Business Support

About this role

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Skills you'll use

What you'll do

• Triage, manage, and resolve business and system support tickets, ensuring timely resolution and clear stakeholder communication.
• Provide  product and application support  for financial and enterprise systems, including Kantata and related CRM tools.
• Set up, validate, and maintain  project and financial configurations  based on commercial and contractual documentation.
• Actively support  month-end close activities , including financial checks, timesheet compliance, reconciliations, and internal system validations.
• Monitor, maintain, and improve  data quality and integrity  across integrated financial and business systems.
• Create, update, and maintain  Knowledge Base (KB) articles  to support internal documentation and enable self-service.
• Identify process gaps and drive  system and process improvements  to enhance support efficiency and accuracy.
• Collaborate with Finance, Commercial, Delivery, and Technology teams to ensure system changes align with business and financial workflows.
• Participate in review calls and prepare reports highlighting support performance, financial impacts, and improvement actions.
• Adapt quickly to new tools, processes, and business requirements in a fast-paced support environment.

Who can apply

• 3–5 years of experience in business support, system support, or financial systems support roles within MNCs.
• Proven ability to manage  time-sensitive, finance-impacting, and business-critical support issues .
• Strong attention to detail and a high level of ownership for data accuracy and system integrity.
• Experience working in structured support environments with defined SLAs, KPIs, and audit requirements
•   Why Version 1?
•  At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.
• Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
• Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
• Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
• Financial Wellbeing initiatives including; Pension, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme

About Version 1

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