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Thales

Customer Support Executive

Job · Full-timeIn OfficeDelhi (Delhi / New Delhi)Entry Level (0–2 years)1 openingImmediate / Rolling

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About this role

Start your career at Thales in Delhi as a Customer Support Executive. This is a full-time, entry-level position where you will be resolving customer queries and ensuring satisfaction, supported by senior mentors and exposed to real business challenges and industry-standard tools. About the Role In…

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Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

3 rounds — typical selection flow for this role:

1Resume & profile screening by Thales's recruitment team.
2Practical / case round relevant to the Customer Support Executive role.
3Final discussion with the hiring manager on your approach, learnings and fit.

About Thales

About Thales Thales is a French multinational in aerospace, defense, digital identity and cybersecurity, with its India headquarters in Noida and an Engineering Competence Centre there. Products & Services Thales works within the Aerospace, Defense & Digital Security space, serving its clients…

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