Lead - Software Development

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Skills you'll use

What you'll do

• Keep management updated: Relay vital information in the form of timely and accurate reports
• Impact the bottom line: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations
• Define Sutherland’s reputation: Oversee and manage performance and service quality to guarantee customer satisfaction; provide coaching and feedback to CSRs
• Strengthen relationships: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations
• Take the lead: Monitor calls/chats/e-mails as per defined sample plan and targets; report out any ZT cases and take necessary action; perform RCA and take corrective actions for defects identified during monitoring; drive quality awareness and improvement initiatives across program

Who can apply

• Experience: 6–10 Years
• Education: B.E./B.Tech./MCA or equivalent.
• Strong analytical, debugging, and problem-solving skills.
• Good communication and stakeholder management skills.
• Experience working in Agile Scrum teams.
• Ability to manage multiple priorities and deliver within committed timelines.
• Functional Domain
• Experience in US Healthcare and healthcare interoperability projects is highly preferred.
• Required Technical Skills
• 6+ years of experience in software development.

About Sutherland

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