Collections Analyst

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Skills you'll use

What you'll do

• Monitors accounts receivable and proactively contacts clients/other external parties to collect outstanding payments.
• Follows up on overdue invoices through emails, phone calls, or other communication channels to secure timely payment.
• Maintains positive and professional communication with clients/other external parties to address billing inquiries, resolve disputes, and negotiate payment arrangements.
• Develops and implements effective collections strategies to reduce delinquent accounts and improve cash flow.
• Accurately applies received payments to appropriate client accounts and reconciles discrepancies.
• Investigates and resolves billing disputes or discrepancies with clients and internal stakeholders.
• Prepares regular reports on collections performance, aging of accounts receivable, and key performance indicators (KPIs) for management review.
• Assists with collections forecasting to provide insights into cash flow projections.
• Evaluates client credit risk and recommends appropriate credit limits or credit hold actions.
• Works closely with relevant internal teams/stakeholders to address collections-related issues and improve overall business processes.

Who can apply

• Bachelor's degree or equivalent in Finance, Accounting, Economics, or a related field preferred.

About NTT DATA

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