HR Shared Service Customer Service Specialist

About this role

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Skills you'll use

What you'll do

• The HR Shared Service Customer Service Specialist works in the HR Employee Service Center (HR SSC) as part of a dedicated team of HR professionals, serving over 40,000 NIQ employees across the globe. The HR Shared Service Customer Service Specialists responsible for providing exceptional customer service via multiple communication channels. The incumbent ensures that all inquiries are timely addressed, logged in ticketing system and assists in providing timely and accurate resolution to the customer. They assist in triaging, troubleshooting and resolving issues or elevating and assigning case to the appropriate team or team member to ensure that customers receive assistance in a timely manner. The HR Shared Service Customer Service Specialists the first point of contact for customer inquiries regarding HR-related questions while demonstrating a high-level of support and customer service.

Who can apply

• Master’s degree in HR, Business Administration, or related field is preferred.
• 1-3 years of experience in HR Shared Services, customer service, or a similar support role within a global organization.
• Customer Service Skills: Exceptional customer service skills, with the ability to effectively resolve user and customer inquiries and complaints.
• Problem-Solving: Strong problem-solving skills, with a knack for identifying and resolving issues efficiently and effectively.
• Communication: Excellent verbal and written communication skills, capable of conveying information clearly and concisely to stakeholders at all levels.
• Organizational Skills: High level of organizational skills, with the ability to manage multiple inquiries and tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Proficiency in using Workday and other HR systems, with a strong aptitude for learning new technologies.
• Teamwork: Ability to work collaboratively in a team environment, contributing to a positive work atmosphere.
• Additional Information

Perks & benefits

About NielsenIQ

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