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NielsenIQ

HR Shared Service Customer Service Specialist

Job · Full-timeIn OfficePuneEntry level / 0-2 years1 opening

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About this role

NielsenIQ is hiring for HR Shared Service Customer Service Specialist in Pune. This opening was published by NielsenIQ on their official smartrecruiters careers board on 8 September 2026 and was verified as still open on 17 September 2026. About the role The HR Shared Service Customer Service…

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Skills you'll use

CommunicationTeamworkRRecruitmentInstagramLinkedInPayrollScreeningDocumentationAttention to Detail

What you'll do

· Handles all incoming queries into the HR Shared Services Center and utilizes internal tools to assist customers with inquiries or issues.
· Creates cases for all incoming inquiries to the HR Shared Services Center and strives to assist the customer with a first contact resolution.
· Should have knowledge of working on a ticketing tool and have experience of working in a Shared Services environment.
. Follows case management guidelines around customer notification, resolution and documentation.
· Escalates time sensitive and/or high impact inquiries to a Senior Specialist, supervisor or manager.
· Responds, resolves and/or distributes customer inquiries to the appropriate team or team member for resolution.
· Responsible for responding and resolving general HR, payroll, benefit and leave inquiries.
· Follows up on outstanding issues to ensure resolution, keeps customers informed on the status of research and closes support case when complete (if applicable).
· Provides online navigation assistance for customers and utilizes the screen sharing to effectively identify and resolve the problem.
· Responsible for securing, safeguarding and keeping confidential employee information as an HR professional and all other company data privacy requirements.

Who can apply

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

About NielsenIQ

About NielsenIQ We’re unrelenting in our pursuit of the most detailed data sets, measuring every consumer transaction to deliver the knowledge that every business needs to drive growth. • For the teams behind the world's brands and retailers: ask a question in plain language, get intelligence you…

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