Staff Product Manager

About this role

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Skills you'll use

What you'll do

• Define the long-term strategy and vision for the product, leveraging broad customer research, customer experience and new technologies to deliver features to our customers
• Bring value addition by thinking big and continuously pitching new product ideas
• Drive requirement definition, customer experience design, product roadmap and prioritization
• Define and own the business metrics and OKRs for our products
• Ability to translate complex processes into technical requirements while also managing delivery and operations
• Work with the Product Leadership to prioritize problems or themes to reach the outcomes
• Define the outcome for sprints and releases and prioritizes the initiatives for the scrum teams
• Work with the developers and designers to build a product that meets the expected outcomes and market needs
• Work with both UX and Development to understand design or technology implications in solution ideas
• 10+ years of working in global/cross-functional software teams in a software product company.  SaaS experience is preferred as you’d settle right in. 

Who can apply

• Work with both UX and Development to understand design or technology implications in solution ideas
• 10+ years of working in global/cross-functional software teams in a software product company.  SaaS experience is preferred as you’d settle right in. 
• 7+ years of core product management experience in building features for internet software products. Past experience managing employee experience products such as ITSM, ITAM, HCM, HRMS is desirable.
• 3+ years experience of managing AI / ML / NLP / Agentic AI products is a must.  Past experience as a data scientist is a big plus. 
• Has knowledge and experience of working on Agentic AI powered systems such as AI Agents, AI Assistants, AI Copilots. 
• Has knowledge and experience of managing AI / ML features and models through their complete life-cycle - from conducting structured experimentation to deploying in production to maintaining their efficacy in production.
• Proven ability to create & drive roadmap and strategy for AI focused offerings - especially platforms and products such as AI Agents, AI Assistants. 
• Ability to drive customer adoption and engagement; leverage analytical tools and customer feedback for insight driven initiatives 

About Freshworks

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