Customer Support Representative (Remote, Project Based)

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Skills you'll use

What you'll do

• Respond to incoming customer support emails during US hours
• Provide Tier 1 support to Parkade users
• Troubleshoot straightforward customer and application issues
• Identify issues, gather relevant information, and determine the appropriate resolution
• Assist users with actions they are unable to complete themselves
• Handle routine administrative requests
• Manage a high volume of customer inquiries while maintaining accuracy and quality
• Prioritize requests based on urgency and customer impact
• Follow established processes and guidelines
• Document customer interactions and resolutions accurately

Who can apply

• Follow established processes and guidelines
• Document customer interactions and resolutions accurately
• Follow up on unresolved issues
• Escalate complex or high-priority issues when appropriate
• Work independently while knowing when to seek additional support
• Provide a positive and helpful customer experience through every interaction
• Previous experience in customer support, customer service, help desk, or a similar role
• Strong written and verbal English communication skills

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