Senior Associate Workforce Planning

About this role

Not quite right? These jobs in Hyderabad match the same skills — apply to a few to improve your chances.

Analyst III, Global Internal Audit & Assurance (GIA) - IT Audit

Bristol Myers Squibb

In OfficeHyderabad

Apply

Fund Services. Senior IR Administrator

Citco India

In OfficeHyderabad

Apply

Team Lead - Reporting (FinCrime Operations)

Wise

In OfficeHyderabad

Apply

EXECUTIVE N - PROJECT SALES ADMIN - SECUNDERABAD

Asian Paints

In OfficeHyderabad

Apply

Skills you'll use

What you'll do

• Support Operations is one of our core operations teams, responsible for making sure that when things go wrong, there's always someone there to make it right. The team designs, manages, and operates a large and growing global network of support centers, with the goal of delivering a world-class customer experience every time.
• We're looking for an experienced Workforce Planner to help develop and scale our support lines of business. This role is central to planning monthly, daily, and hourly staffing levels, and to keeping hiring plans current so we consistently deliver best-in-class service. You'll play a key part in improving forecast accuracy, reporting, and how we plan around floor staff utilization and efficiency — for a 24/7/365 organization, wherever it operates.
• You're excited about this opportunity because you will…
• Capacity planning
• Build and maintain support capacity plan models at the monthly, weekly, and interval level, using a quantitative model to determine the staff required to service forecasted volumes
• Match staffing supply to required staff to ensure efficient service level attainment, and make hiring, ramp, and staff-reduction recommendations
• Keep capacity plans and assumptions accurate, current, and aligned to source-of-truth headcount data, auditing regularly for accuracy
• Ensure alignment from the smallest site/team level of detail up through the broader org-wide capacity plan
• Maintain documentation of planning methodology, assumptions, and processes, and continually improve the planning tools, models, and templates themselves
• Forecasting & scenario planning

Who can apply

• You're analytical and data-driven — you love getting into the weeds, and you let data win arguments
• You enjoy tackling complex problems and building something that hasn't existed before
• You're well-organized and detail-oriented, with excellent written and verbal communication skills
• You follow up and follow through — you execute and get the job done
• You're comfortable in a fast-paced, constantly changing, team-oriented environment, and can manage multiple deadlines at once
• You have an owner mentality: quality-focused, output-driven, proactive, and always pushing yourself to do better
• You bring creative solutions to big challenges
• You're comfortable operating at the lowest level of detail while also thinking long-term and inspiring a team
• You're energized by rapid change and constant learning
• You're comfortable pulling data or modeling in Excel/Google Sheets

About DoorDash India

Searching for “DoorDash India jobs” or “jobs at DoorDash India”? You’re in the right place.