IT Support Specialist

About this role

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Skills you'll use

What you'll do

• This is a cross functional role between IT Service Desk and IT Asset Management. You will provide dedicated onsite IT support to employees, in addition to handling ticket-based support. You will resolve some tickets independently, while others may require collaboration or escalation to other teams for further assistance. You will also assist with asset inventory, receive asset deliveries, and follow all asset tracking and lifecycle procedures. You will also work closely with the new hire onboarding process, setting up devices and accessories. Additionally, you will frequently collaborate with your peers and partners within the IT department, focusing on process improvements and efficiencies to continuously enhance our ability to support customers. This role requires you to be onsite at our Sao Paulo office.
• You’re excited about this opportunity because you will…
• Ensure the highest levels of customer service in a collaborative environment while helping people resolve IT related issues and requests.
• Maintain a balanced focus on security and efficiency, keeping company values at the forefront of all decisions.
• Troubleshoot end user technical issues via phone, chat, email, or onsite at local office.
• Accurately log/document all Service Desk issues and work efforts using our service management solution.
• Identify and research routine technical problems of varying complexity and follow through to resolution.
• Tracking and maintaining an up to date inventory of all IT assets located in Sao Paulo
• Following all IT asset and inventory management processes for hardware.
• Managing relationships with hardware vendors, coordinating asset deliveries, handling procurement logistics, and communicating updates to end users

Who can apply

• Helping people problem-solve is your passion.
• You thrive in a fast paced customer service environment, preferably within a technical organization
• You enjoy supporting and troubleshooting macOS, ChromeOS and/or Windows platform issues
• You've spent time working in and around iOS and/or Android platforms
• You really know your way around the setup and configuration of end-user desktops/laptops, computer hardware, software, printers, phones, cell phones, and peripherals
• You are at ease using cloud-based communication services such as Slack, Gmail, and Zoom to collaborate with others
• You want to help grow and create a Service Desk people love and can rely on.
• Desired Skills and Experience
• Minimum of 5 years experience in a technical support environment
• Strong familiarity with MacOS, ChromeOS and Windows OS platforms

About DoorDash India

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