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Dialpad

AI Transformation Engineer

Job · Full-timeIn OfficeBengaluru5-6 years1 openingVerified open on 24 Sept 2026

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About this role

Dialpad is hiring for AI Transformation Engineer in Bengaluru. This opening was published by Dialpad on their official careers board (Greenhouse) on 21 August 2026 and was confirmed live on 14 September 2026. Job details • Company: Dialpad • Role: AI Transformation Engineer • Location: Bengaluru…

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Skills you'll use

PythonMachine LearningGCPCI/CDCommunicationLLM

What you'll do

As an AI Engineer, the selected candidate will build and ship AI-powered tools alongside a small, technically focused team. This is a hands-on engineering role: the candidate will write Python, work with LLMs and agent frameworks, integrate APIs, and help deploy systems that real business teams depend on. Guidance will be provided by senior engineers and the AI Engineering Manager, and the successful candidate is expected to grow quickly — both in AI engineering depth and in the ability to take on problems with increasing independence over time. This role is based in India and reports to the AI Engineering Manager. The candidate must be available for overlap with the core team during morning IST hours to support collaboration and code reviews across time zones.

Who can apply

5+ years of experience in software engineering, machine learning engineering, AI engineering, or a similar technical role.
Strong Python development skills with experience building and maintaining production systems.
Deep understanding of LLMs, prompting techniques, structured outputs, tool calling, function calling, and AI application architectures.
Experience designing and deploying RAG systems, including chunking strategies, embeddings, retrieval optimization, reranking, and evaluation.
Experience building agentic workflows using frameworks such as LangGraph, LangChain,, OpenAI Agents SDK, or similar.
Experience integrating external APIs and enterprise systems.
Strong understanding of software engineering best practices, including testing, CI/CD, observability, monitoring, and production deployments.
Experience working with cloud platforms (preferably GCP) and containerized applications.
Strong debugging and problem-solving skills.
Excellent written and verbal English communication.

Perks & benefits

Work at the center of the AI transformation in business communicationsBuild and ship agentic AI products that are redefining how companies operateJoin a team where AI amplifies every employee’s impactCompetitive salary, comprehensive benefits, and real opportunities for growthWe believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success.Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply.Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.

About Dialpad

About Dialpad Dialpad is the AI platform for customer experience, built to resolve customer problems in real time across voice and digital. Our AI agents learn from your best human agents and improve with every interaction, helping organizations understand their customers, deliver better…

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