ProdOps Engineer 3

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Skills you'll use

What you'll do

• Own and manage Critical and High production incidents end-to-end.
• Participate in SWARM / Tech Bridge calls and lead incidents during assigned shifts.
• Improve MTTR, MTTA, alert quality, and operational stability.
• Perform root cause analysis (RCA) and drive corrective actions.
• Monitor production systems and proactively detect issues.
• Automate operational tasks using Go, Python, Shell, or Perl.
• Maintain dashboards, alerts, runbooks, and SOPs.
• Handle customer-facing communications during incidents.
• Coordinate with Engineering, Product, CloudOps , and Support teams.
• Guide junior engineers and support shift handovers.

Who can apply

• 6+ years of experience in Production Operations, SRE, or Cloud Reliability roles.
• Proven experience leading major production incidents in customer ‑ facing systems.
• Strong background in distributed systems, Kubernetes, and cloud environments .
• Experience mentoring engineers and driving reliability initiatives.
• Excellent written and verbal communication skills .
• An opportunity to be part of a dynamic and innovative team.
• Inclusive and collaborative work environment.
• Continuous learning and professional development opportunities.
• Exposure to large-scale and customer-critical systems.
• Black Duck is an equal opportunity employer. We consider all applicants for employment without regard to race, color, national origin, religion, sex, gender identity or expression, age, disability, sexual orientation, veteran or military service status, or any other characteristic protected by applicable law. Black Duck complies with all applicable laws prohibiting employment discrimination in every jurisdiction where it operates and provides reasonable accommodations to individuals with disabilities in accordance with applicable law.

Perks & benefits

About Black Duck Software, Inc.

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