Data Protection Engineer

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Skills you'll use

What you'll do

• Successfully interact with customers through phone and email as you solve their problems
• Troubleshoot and resolve complex customer issues
• Maintain case ownership and keep customers advised of progress on their issues by contacting them periodically with updates.
• Consistently meet/exceed customer account needs; find opportunities to enhance delivery of company service and support goals.
• Dedication to the success and satisfaction of our customers
• Work independently and as a team to come up with the best solutions to a customer problem.
• Work remotely on enterprise level customers and dark sites
• Develop domain expertise of assigned Customers
• Exercise good judgment when working outside defined practices and procedures; accurately close incidents for known errors without the need for functional customer concern; Increase potential areas for improvement to standard operating procedures (SOPs) to team leadership.
• Keep current on new releases, updates and changes to Customer Run Book content.

Who can apply

• BS Computer Science, Electrical Engineering or other technical degree or equivalent experience.
• 5 -8 years of experience in Technical Support or System administration/operations, with preference for experience in Storage, Backup, or Infrastructure
• Excellent diagnostic and troubleshooting skills.
• Experience with modern Operating Systems, Networking Concepts, and Computer Security concepts
• Solid understanding of Commvault solutions required.
• Understanding backup theory and design. Backup and data management fundamentals
• Demonstrable ability to apply ticket data, product documentation and other resources to research and resolve client technical issues.
• Strong customer services/satisfaction ethic.
• Excellent telephone etiquette, including strong verbal communication and listening skills.
• Solid written communication skills.

About Commvault

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