Lead - Product Specialist

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Skills you'll use

What you'll do

• Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
• Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
• Independently handle customer adoption procedures while delivering excellent customer service.
• Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
• Drive proofs of concept and pilots for high-priority and complex customers.
• Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
• Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
• Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.

Who can apply

• What will I be doing?
• Working in the adoption services team, you will partner with customers to lead the implementations for feature add-ons and enhancements to customer's Zenoti solution.
• Work with customers to understand their business requirements, define scope, plan and implement enhancements and adoption of Zenoti software features to streamline their operations and drive increased revenue.
• Independently handle customer adoption procedures while delivering excellent customer service.
• Lead demos, training, conduct walk-throughs and solution reviews through excellent customer presentations.
• Drive proofs of concept and pilots for high-priority and complex customers.
• Proactively identify and mitigate significant risks, unknowns, and issues to the implementation plan. Address customer issues and concerns in a timely manner to ensure customer satisfaction.
• Stay up-to-date on Zenoti product knowledge, business workflow, process and market positioning.
• Maintain thorough documentation and follow organizational processes to ensure successful implementation of Zenoti software features and products.
• Work and communicate across groups and articulate the needs for compliance and risk management.

About Zenoti

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