Senior System Engineer, GIOC

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Skills you'll use

What you'll do

• Alert Monitoring & First Response
• Monitor systems-estate health signals (compute, storage, OS, virtualization) from a consolidated single-pane-of-glass dashboard
• Acknowledge alerts and incidents within first-response SLA targets
• Perform initial review — read the alert, check recent changes, and review the CMDB before acting
• Triage & Severity Classification
• Classify each incident by severity and customer impact, confirming the owning tower (Systems / Network / Security / cross-tower)
• Route and assign tickets accurately to the correct tower or escalation path
• Sustain triage accuracy at or above the GIOC go-live standard
• Reassess severity as impact evolves, and declare higher when in doubt
• Runbook-Driven Resolution

Who can apply

• Graduate/Engineer in a relevant field (B.E./B.Tech http://B.Tech, or equivalent)
• 5-8 years of experience in systems administration, NOC/SOC, or IT operations, including hands-on Linux and/or Windows server administration
• Working knowledge of operating systems — processes, services, and log analysis (Linux and/or Windows)
• Familiarity with compute, storage, and virtualization concepts — VMs, hypervisors, and basic networking
• Understanding of incident-management fundamentals and severity-based triage
• Exposure to monitoring/observability tools and ticketing systems (alerting consoles, ITSM)
• Strong written communication for accurate documentation and clean escalation handoffs; willingness and ability to work a rotational 24x7 shift model, including nights, weekends, and holidays
• Proficient in English verbal and written communication
• Preferred Qualifications
• ITIL V4 Foundation certification or equivalent ITSM knowledge

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