Vernacular.ai

Process Lead - Operations

Job · Full-timeIn OfficeBengaluruEntry level / 0-2 years1 opening

About this role

Vernacular.ai is hiring for Process Lead - Operations in Bengaluru. This opening was published by Vernacular.ai on their official smartrecruiters careers board on 6 July 2021 and was verified as still open on 17 September 2026. About the role Vernacular.ai is a Series A funded startup, we are an…

Similar jobs hiring now

View all

Not quite right? These jobs in Bengaluru match the same skills — apply to a few to improve your chances.

Associate Business Support

Version 1

In OfficeBengaluru

Apply

Associate Business Support

Version 1

In OfficeBengaluru

Apply

Brand and Communication Specialist

ZEISS

In OfficeBengaluru

Apply

IT Operations Specialist - Communication

Airbus

In OfficeBengaluru

Apply

Skills you'll use

ExcelGoCommunicationTestingProject ManagementOnboardingReporting

What you'll do

It starts with you hiring people that can speak on behalf of your business, then you need to train them so that they can represent your brand instead of speaking like individuals.
Then comes the next hurdle, the high attrition rate in the industry. Primarily because of two reasons, (i) call centers are considered a temporary job provider, and (ii) there is no proper career ladder in the sector.
It moves you to a vicious cycle of hiring → training → hiring, that requires you to do both the things on a regular basis throughout the year.
Then there are seasonal effects on the industry, called event-days. It’s the time of the year when the business transactions will peak, and so does the call volumes. Call centers handle this situation by temporarily ramping up the workforce, either by hiring extra or getting the team to work extra (eventually impacting the end-user experience in both ways).
You’ve higher bandwidth availability, given the conversation agents are now doing the heavy lifting
You provide a consistent and satisfying customer experience
All of this is happening when you’re investing less money in the system
Overseeing the manual testing process of voice bots and reporting the errors.

Who can apply

Project Management
Daily Operations
Fluent in English and Hindi
Excel (Advanced Preferred)
Atleast 2 years in a team lead position in a call center/BPO.
Experience in Voice bot testing is preferable.

Perks & benefits

As a call-center, when you deploy our platform:You’ve higher bandwidth availability, given the conversation agents are now doing the heavy liftingYou provide a consistent and satisfying customer experienceAll of this is happening when you’re investing less money in the system🤝 How can you contribute to our success?As a Process Lead - Operations you will be leading a team of 8 to 12 Data Annotators. You will be required to own the end to end data and testing requirements of the projects you will be working for. This will involve getting in depth knowledge about the internal processes and the scope of the client requirements. Managing the bandwidth of your team effectively to meet tight deadlines while still maintaining quality will be at the core of this role. Having good communication skills to be able to effectively work with different stakeholders will be a critical asset to succeed in this role.This role will help you get a good understanding about the process of building, testing and deploying a bot, and domain knowledge about the industry of the clients that you will be working with. You can aim for quick vertical growth with handling larger teams or multiple teams as you gain experience with us.Roles and Responsibilities -

About Vernacular.ai

Vernacular.ai is a Series A funded startup, we are an AI-First SaaS business that is driven with a mission to become the leading voice automation/AI platform in the world. Our team has extensive experience in the AI/automation space and through constant reiteration and hard work, we have…

Visit Vernacular.ai’s official website ↗

Apply Now Find jobs at Vernacular.ai

Searching for “Vernacular.ai jobs” or “jobs at Vernacular.ai”? You’re in the right place.