Mortgage Customer Specialist

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Skills you'll use

What you'll do

• Responsible for the timely and accurate completion of mortgage loan review and ensuring the loan file is ready for Underwriting. Responsible for compiling, preparing and processing mortgage loan files from application through closing. Assures compliance with bank, regulatory and investor guidelines and customer service standards.
• Drives exceptional customer service. Acts as a liaison to obtain all necessary documentation including appraisals, title searches and opinions, credit reports, verifications, tax returns, financial statements, etc.  while ensuring compliance with all internal policy and external regulatory requirements.
• Proactively manage pipeline to ensure borrowers closing dates are accurately captured and closing dates are within designated rate lock periods.
• Reviews loan application to verify that data is complete and accurate in preparation for Underwriter submission by reconciling critical information on the application to documentation provided by the customer.
• Prepares and submits the mortgage file to automated underwriting system(s) and ensuring a complete package is delivered to Underwriting per current company policies and procedures.
• Ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering, Bank Secrecy Act, information security and suspicious activity reporting requirements, policies and procedures.  Completes any required corporate and business line training in these areas.  Follows account opening procedures and understands and follows internal suspicious activity referral requirements and processes, as required for this position.

Who can apply

• - Bachelor’s degree, or equivalent work experience
• - Typically Two to Four Years of clerical and customer service experience.

About U.S. Bancorp

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