Associate-CS Phone

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Skills you'll use

What you'll do

• We are looking for enthusiastic and customer-focused individuals to join our team as Customer Service Representatives for Phone process. The role involves assisting customers and delivery drivers over phone and providing timely support for shipping and delivery-related queries.

Who can apply

• Candidate Requirements
• Education: Minimum HSC pass out with LC Certificate or Graduation pass out.
• Experience: Freshers and experienced candidates can apply.
• Good spoken and written English communication skills.
• Neutral English accent with good pronunciation, speech clarity, and fluency.
• Strong comprehension and ability to understand customer/driver concerns.
• 25 WPM with 90% accuracy - Typing speed and accuracy.
• Basic knowledge of computers and internet browsers.
• Ability to communicate professionally through calls and emails when needed.
• Strong customer service orientation with empathy and a willingness to help.

About Sutherland

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