Director - Engineering

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Skills you'll use

What you'll do

• You will ensure architectural decisions are coherent and avoid fragmentation. You will be willing to challenge technical choices.
• Platform Reliability & Operational Excellence: You will be accountable for the availability and performance of foundational services that other teams depend on. Drive a high bar for on-call health, incident response, and SLA/SLO definition across all the services.
• You will manage cross-pillar/cross-domain dependencies, negotiate API contracts, and prevent the grid ecosystem from becoming a delivery bottleneck.
• You will balance the needs of user-facing product features with infrastructural stability and operational health. You will ensure career growth paths are clear for engineers across that spectrum, and develop a strong sense of customer centricity and pillar identity for your teams.
• You will be comfortable accepting responsibility for impact, service availability, and the effectiveness of your teams.
• You will be comfortable being at the forefront of AI adoption for delivery and operations, leaning in and helping the team leverage AI for optimum delivery in their ways of working.
• You are passionate about continuous improvement and have built learning organizations that keep up with the state-of-the-art and set an example for your team.
• You are an expert at agile, continuous delivery, DevOps and will advocate for the culture and processes required to maintain smooth high-quality delivery.

Who can apply

• You can dive deep into technology and are on the forefront of the latest tools and strategies and help evaluate, prototype, and introduce them to our team.
• Provide coaching and leadership in software best practices, automated test strategies, and work toward flattening the cost of change curve for our software services.
• You are articulate both in writing and when speaking to different audiences, including executives, customers and engineers. You are fluent in english and can communicate effectively.
• You are a talent magnet that builds diverse teams and retains the best by keeping them engaged and motivated.
• 4+ years microservice web application development.
• 10+ years of combined system architecture experience across multiple languages and frameworks.
• 3+ years experience managing software organizations with >25 people.
• Experience with tools such as CloudFormation, CloudTrail, CloudWatch, Elastic Load Balancing, API Gateway, AWS Lambda, EC2, Route 53, etc.

About Smartsheet

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