Sr Staff Software Engineer

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Skills you'll use

What you'll do

• Design, build, and evolve highly reliable, performant, secure, and scalable platform building blocks .
• Own the technical direction and evolution of multiple platform areas.
• Define and influence the platform team's technical roadmap in partnership with engineering and product leadership.
• Lead architecture and design for complex distributed systems, services, APIs, and platform capabilities.
• Evaluate architectural patterns, technologies, and tooling and make pragmatic decisions based on scalability, reliability, security, performance, and developer experience.
• Establish reusable engineering patterns, standards, frameworks, and tooling that can be adopted across teams.
• Continuously identify opportunities to simplify architecture, eliminate technical debt, and improve platform capabilities.
• AI-Native Engineering
• Treat AI as a first-class engineering capability across the software development lifecycle.
• Use LLMs, coding agents, AI-assisted development environments, and agentic workflows to increase engineering velocity, quality, and effectiveness.

Who can apply

• 11+ years of experience designing, building, shipping, and maintaining software products or platforms.
• B.S./M.S. in Computer Science, Engineering, or an equivalent technical field, or equivalent practical experience.
• Demonstrated experience designing and building reliable, scalable, performant, and secure platforms or distributed systems .
• Experience building and integrating with API-based platforms , with a strong understanding of REST and other RPC-based systems.
• Strong experience building and maintaining microservices using one or more of Python, Golang, Java, or C++ .
• Strong understanding of software architecture, distributed systems, service design, APIs, databases, observability, security, and reliability.
• Demonstrated experience owning significant technical domains and influencing technical roadmaps.
• Proven ability to lead complex, cross-team initiatives with significant technical dependencies.
• Demonstrated ability to operate independently, identify problems proactively, and drive ambiguous projects to completion.
• Ability to communicate complex engineering concepts concisely and clearly to both technical and cross-functional stakeholders.

About ServiceNow

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