Service Planner - Pondicherry

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Skills you'll use

What you'll do

• ● "Service Planner is an important anchor person in the branch who is accountable for planning, scheduling, assigning, managing technicians time to maximize profitability and productivity. The person will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders."

Who can apply

• ● To ensure that the Service Companion usage is maximised for all the service deliveries & should be always above 95%
• ● Organisation of schedule and planning of all service (including contracts, jobbing, call outs, etc.) requirements on a daily, weekly and monthly basis for all technicians within the branch
• ● To ensure that all the service companion devices are active and in use. All the devices should be active 100% at any given point of time
• ● Priority-wise planning of all due for Renewals visits, enquiries, call outs and complaints. Pending visits should be negligible (Service backlogs). Emphasis on "On Time planning”
• ● Liaise with the Sales and Service team to best accommodate urgent service visit appointments and communicate changes to affected customers timely.
• ● Ensure customer service-related complaints or termination notifications/STOP Services are attended to effectively and promptly.
• ● Manage service documentation and ensure all customer/technician’s feedback are followed up with actions
• ● Enter correct (error free) consumption data and TOS in the SCP to ensure command centre account profitability reflects correct data customer wise.
• ● Ensure all service data from dockets, log cards, service orders and other sources is updated accurately into business systems in timely manner
• ● Coordinate with the IT team for new users, device issues etc.

Perks & benefits

About Rentokil Initial

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