PTC

Product Specialist

Job · Full-timeIn OfficeGurugram6+ years1 opening

About this role

PTC is hiring for Product Specialist in Gurugram. This opening was published by PTC on their official careers board (Workday) on 20 August 2026 and was confirmed live on 14 September 2026. Job details • Company: PTC • Role: Product Specialist • Location: Gurugram (as listed: Gurgaon, India) • Work…

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Skills you'll use

JavaSQLMachine LearningAWSLinuxOracleETLProduct ManagementCommunicationUnix

What you'll do

Serve as the primary technical contact for high-priority and complex customer escalations.
Lead resolution of mission-critical issues involving product functionality, performance, and deployment.
Partner with global cross-functional teams to ensure holistic and timely resolution of customer challenges.
Proactively identify and drive improvements in support processes and product usability.
Contribute to and review KCS-aligned knowledge articles and promote customer self-service strategies.
Collaborate with product and engineering teams to influence product roadmap based on customer feedback and insights.
Mentor and guide junior technical support engineers; provide coaching and best practices.
Represent support in customer meetings, escalations, and business reviews.
Maintain high SLA compliance for enterprise customers with complex environments.
Available to work 24x7 on rotational basics and willingness to support weekend shifts when scheduled ensuring readiness for global support needs.

Who can apply

Strong experience in diagnosing and resolving enterprise-grade application issues across multiple layers (web, application, and database).
Deep expertise in SQL (Oracle and SQL Server), with ability to write and optimize complex queries.
Hands-on experience with ETL tools (Informatica, IICS, Kettle/Pentaho) and resolving batch job failures.
Solid understanding of open-source web technologies such as Apache Tomcat and Apache Web Server.
Experience in performance tuning, server configuration, log analysis, and application scalability.
Knowledge of Java-based enterprise applications and implementation or support lifecycle.
Familiarity with enterprise IT environments (networks, load balancing, security protocols, integrations).
Proven ability to work independently under pressure while managing multiple complex issues.

Perks & benefits

Work with innovative products and talented global teams.Collaborative and inclusive culture where your voice matters.Extensive benefits including:Best-in-class insuranceEmployee stock purchase plan and RSUsGenerous PTO and paid parental leaveFlexible work hours and no probation clauseCareer growth opportunities and higher education support

About PTC

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we…

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