MakeMyTrip

Customer Support Executive

Job · Full-timeIn OfficeSurat, Gujarat0–2 years3 openingsImmediate / Rolling

About this role

MakeMyTrip is hiring a Customer Support Executive in Surat. This is an entry-level, full-time opportunity for freshers and early-career professionals ready to grow with a supportive, fast-moving team. As a Customer Support Executive, you will work alongside experienced professionals on real…

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Skills you'll use

CommunicationCustomer SupportCRMProblem SolvingEmail EtiquettePatienceMS ExcelMultitasking

What you'll do

Handle customer queries via calls, chat and email
Resolve issues and escalate when needed
Log interactions accurately in the CRM
Maintain high customer-satisfaction scores
Collaborate with the team, document your work and act on feedback

Who can apply

Bachelor’s degree / diploma in a relevant field (freshers welcome)
Working knowledge of Communication, Customer Support, CRM, Problem Solving
0–2 years of experience (fresh graduates encouraged to apply)
Strong communication, ownership and a problem-solving mindset
Based in or willing to relocate to Surat, Gujarat (or remote where applicable)

Perks & benefits

Paid leavesModern tools & collaborative cultureCompetitive salaryPerformance incentivesHealth insuranceStructured onboarding & mentorship

Interview & selection process

3 rounds — typical selection flow for this role:

1Application Screening — the MakeMyTrip recruitment team reviews your resume, skills and (where relevant) projects/portfolio for fit with the Customer Support Executive role in Surat.
2Assessment / Assignment — a short practical task or case study to evaluate your operations skills.
3Technical / Functional Interview — a discussion of your skills, past work and a hands-on round relevant to Customer Support Executive.
4HR Discussion — a conversation about your goals, availability, expectations and the offer with MakeMyTrip.

About MakeMyTrip

MakeMyTrip is a internet and travel-tech organisation with an active presence in India and a track record of hiring and developing young talent. The team believes the best way to grow people is by doing real work, so new joiners are given genuine ownership from the start. Working here means being…

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