NatWest Group

Customer Support Executive

Job · Full-timeIn OfficeNew DelhiEntry Level (0–2 years)1 openingImmediate / Rolling

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Probationary Officer (PO / MT)

CRP PO/MT-XVI

Vacancies: 6,715
Last date to apply: 21 Jul 2026
Salary starting from: ₹48,480 / month

Prelims on 22–23 Aug 2026 · Graduates in any discipline are eligible · Approx. in-hand ₹57,000 – ₹60,000 in-hand.

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About this role

NatWest Group has an exciting full-time opening for a Customer Support Executive in Delhi, ideal for recent graduates and early-career professionals. In this role you will focus on resolving customer queries and ensuring satisfaction, collaborate across teams, and develop the skills that accelerate…

Skills you'll use

CommunicationCustomer SupportTicketing SystemsCRMProblem SolvingEmail EtiquettePatienceDocumentationTime ManagementActive Listening

What you'll do

Respond to customer queries across channels
Resolve or escalate issues promptly
Maintain records in the ticketing system
Follow up to ensure resolution
Share customer feedback with teams
Document work clearly and act on feedback

Who can apply

A relevant degree/diploma (freshers / 0–2 years welcome)
Foundational knowledge of Communication, Customer Support, Ticketing Systems, CRM
Strong communication skills and a proactive attitude
Ability to work in a team and meet deadlines
Based in or open to working from Delhi / New Delhi

Perks & benefits

Competitive salary and performance incentivesStructured onboarding and mentorshipClear career growth and learning opportunitiesReal ownership of impactful workCollaborative, professional work cultureExposure to industry-standard tools and processes

Interview & selection process

4 rounds — typical selection flow for this role:

1Online application & resume shortlisting by NatWest Group.
2Aptitude / assessment relevant to the Customer Support Executive role.
3Technical interview — role-specific questions and a case or task.
4HR / managerial round — expectations, communication, availability and offer.

About NatWest Group

About NatWest Group NatWest Group is a UK-based banking and financial services company serving 19M+ customers through brands such as NatWest, Royal Bank of Scotland and Coutts. NatWest Group India delivers technology, operations and analytics from a 437,000 sq ft campus at Candor TechSpace in…

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